Guest Communications Coordinator

Job not on LinkedIn

🔥 19 hours ago

🌐 India, Philippines – Remote

🇮🇳 India – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🗣️ Communications

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Build, test, schedule, and send email, SMS, and app push campaigns in Klaviyo across all programs • Write clear, on-brand emails, reminders, event updates, and reusable templates, including welcome series for Artist & Event Services • Proofread copy, verify merge fields and active links, and double-check audience segmentation before launch • Act as the main point of contact for road teams outside standard business hours • Draft and deploy urgent email or SMS alerts for day-of-show changes or weather updates • Monitor Klaviyo for hard bounces, invalid addresses, suppressions, and unsubscribe compliance • Flag recurring data issues to program teams • Field outreach requests from Program Managers, Operations, and Ticketing • Keep requesting teams updated on send timelines and campaign status • Track send volumes, turnaround times, and performance metrics • Streamline drafting and QA workflows

🎯 Requirements

• 1–2 years of experience in email/SMS marketing, guest services, or customer communications, preferably in live events, hospitality, or entertainment • Excellent written and spoken English fluency • Top-tier proofreading skills and an obsessive eye for detail • Platform familiarity with ESPs like Klaviyo, Mailchimp, or similar marketing automation tools • Proven reliability to handle after-hours/weekend requests and determine the right channel under tight deadlines • Strong organizational skills to prioritize multiple concurrent requests • Exposure to project management software like Asana • Comfortable reading basic data, tracking deliverability issues, and spotting campaign anomalies • Prior experience working directly with tour management, road teams, or live event ticketing platforms (desired) • Deep experience in Klaviyo and advanced audience segmentation strategies (desired)

🏖️ Benefits

• Front-row seat in the boutique music, tour, and VIP hospitality space • Collaborative work environment with direct exposure to key operations and management teams • High-visibility role with direct ownership over guest touchpoints and campaign health • Fully remote work environment