IT Ops Engineer

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Run day-to-day IT help desk for ~75 employees (and growing), resolving 75+ tickets per week across software access, account provisioning, laptop issues, and general IT support • Own the full laptop lifecycle — vendor pricing, procurement, Kandji-managed deployment, refreshes, and retrieval from voluntary and involuntary terminations • Build and maintain automations across Zapier, Okta, Google Workspace, Jira, and Slack to eliminate repetitive IT work • Develop internal tools and scripts that call LLM APIs (Anthropic, OpenAI, Gemini) to automate ticket triage, documentation, onboarding checklists, and other IT workflows • Execute IT compliance and governance work in partnership with the Director of InfoSec — access reviews, evidence collection for SOC 2 and similar audits, policy enforcement in Okta and Kandji, and offboarding verification • Partner with the Director of InfoSec and CFO to track software renewal dates, negotiate pricing, and flag consolidation opportunities • Manage the Kandji, Okta, Jira, SentinelOne, and Google Workspace tool stack — configurations, integrations, and policy maintenance • Execute employee onboarding and offboarding IT workflows with same-day turnaround • Document everything — runbooks, automation logic, vendor contacts, asset inventory

🎯 Requirements

• 3+ years in IT operations, IT support engineering, or a similar role at a remote or distributed company • Hands-on experience with an MDM platform for an Apple-based workforce (Kandji / Iru strongly preferred; Jamf or Intune acceptable) • Hands-on experience administering an IdP (Okta preferred) — SSO configuration, SCIM provisioning, lifecycle policies • Proven scripting ability in Python, JavaScript, or Bash — able to read and write code that calls REST APIs, not just run existing scripts • Experience with SentinelOne or similar EDR tooling • Demonstrated experience building production automations in Zapier, Make, or equivalent iPaaS tools • Experience calling LLM APIs (Anthropic, OpenAI, Gemini) from scripts or internal tools to automate work — this is a hard requirement, not a nice-to-have • Experience supporting IT compliance programs (SOC 2, ISO 27001, or similar) — access reviews, audit evidence collection, and policy enforcement from the IT control side • Experience managing laptop fleets remotely, including shipping logistics and retrieval from remote terminations • Strong written communication — this is a remote company and most support happens in Slack and tickets.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities