Fresh Prints
11 - 50 employees
Founded 2013
🛒 Retail
🛍️ eCommerce
👥 B2C
Retail • eCommerce • B2C
Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.
Merchant Support Specialist
Job not on LinkedIn
🔥 0 minutes ago
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Fresh Prints
11 - 50 employees
Founded 2013
🛒 Retail
🛍️ eCommerce
👥 B2C
Retail • eCommerce • B2C
Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.
📋 Description
• Deliver a best-in-class customer experience by responding promptly to customer inquiries • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed • Become a product expert so you can answer questions quickly and accurately • Manage 20–30 open customer conversations at a time • Own follow-ups and ensure all tickets are resolved in a timely manner • Collaborate with internal teams on escalated or complex issues • Spot trends in support issues and share insights with product, tech, and ops • Contribute to internal knowledge-sharing (documentation, training, etc.)
🎯 Requirements
• Proven experience in supporting Shopify merchants • Excellent communication and problem-solving skills • You love helping people and can think on your feet • Comfortable wearing many hats and juggling priorities • Ability to multitask, stay organized, and manage time effectively • Experience in e-commerce, SaaS, or analytics is a plus • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus • Comfortable with providing weekend support
🏖️ Benefits
• Competitive salary and equity packages • Flexible vacation and PTO
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