Technical Success Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 Philippines, India – Remote

🇵🇭 Philippines – Remote 🇮🇳 India – Remote

💵 $650 - $800 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Investigate and resolve customer inquiries regarding Balto products and services • Interact with customers through email and video conferencing • Collaborate cross-functionally with Customer Success Managers, Implementation Managers, and the Sales Team on post-sales service functions • Investigate reported technical issues, identify root causes, and find solutions • Provide ongoing technical support and follow up to ensure issues are resolved • Log all calls and support requests • Develop technical documentation for internal and external audiences • Troubleshoot complex integration issues • Conduct post-live integration checks during low implementation-manager bandwidth periods • Serve as the primary internal escalation point for complex, multi-part customer issues, owning them through resolution and buffering Support from Engineering

🎯 Requirements

• Strong troubleshooting and deductive reasoning • Highly organized and methodical • Comfortable in a customer-facing role • Knowledgeable in networking, firewall, and VPN • Clear and concise verbal and written communications • Great rapport-building skills • Ability to contribute and adapt to evolving support procedures • Very comfortable in Windows (10+) and MacOS environments • Knowledge or experience related to CCaaS or VoIP softphone applications highly desired, but not required • Experience writing, reading, or editing common coding languages a plus (Python, JSON, etc.) • Experience writing, reading, or editing code in a web environment a plus (HTML, CSS, JavaScript, etc.) • Experience with DataDog highly desired, but not required

🏖️ Benefits

• A robust vacation and PTO schedule • US shift timings