Lead Solution Engineer

🔥 1 hour ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 38 days.
• No salary listed.

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Freshworks

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2010

💼 Consulting

📣 Marketing

📦 Logistics

💰 $85M Secondary Market on 2020-01

Consulting • Marketing • Logistics

Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

📋 Description

• Work with regional sales teams to convert prospects to customers • Prepare and deliver bespoke technical product demonstrations at client meetings, webinars, and customer events • Deliver product messaging highlighting Freshworks’ value proposition through whiteboard and slide presentations • Manage proofs of concept and RFP response documents • Respond to functional and technical customer questions and requirements • Perform complex workflow analysis and in-depth examinations of interactions between Freshworks and customer infrastructure • Collect, assess, and convey customer requirements to central product management • Advocate for the Freshworks brand and promote product solutions and services to prospects, customers, and partners • Collaborate with sales, product management, and client services to execute sales strategy • Train sales teams on the Freshworks product suite, technical aspects, and new product features

🎯 Requirements

• Native level written and oral communication skills in English and German are required • Any other European languages are an added advantage • 5+ years of relevant experience in a similar technical solution engineering role, preferably in ITIL/ITSM domain or in SaaS/software product environments • Experience in a SaaS or technology product organization • Experience with ITSM/ITIL methodologies and cloud-based infrastructure • Excellent senior customer stakeholder (including CxOs) and internal communication skills • Experience working on complex sales cycles in Mid-Market and Enterprise business segments • Excellent communication and listening skills • High-level presentation and demonstration skills • Enthusiasm for helping and serving clients • Strongly customer- and solution-oriented personality • Highly driven individual with an execution focus and a strong sense of urgency • Enjoys working in a high-energy team environment

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