Assistant Director of Claims

Job not on LinkedIn

September 29

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

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Frontline Insurance

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At Frontline Insurance, we’re more than an insurance company. We’re your partner in protecting what matters most in your life. We bring peace of mind to your home, liability and property insurance needs by listening, understanding and responding with reliable, competitively priced insurance policies and individual attention. We provide coverage and a level of service that’s above and beyond the expected. And if you experience a loss, we work as a partner to make you whole again, resolving your concerns, as well as your claims.Frontline Insurance is a group of independent insurance companies serving coastal homeowners throughout the Southeast United States in Florida, Georgia, Alabama, North Carolina, and South Carolina. We offer homeowners a financially stable, proven insurance company with a record of superior claims service. Our partnership, experienced insurance agents and willingness to go the extra mile ease the burden that comes with experiencing a loss – and make your search for quality homeowners insurance at competitive rates simple and straightforward.

201 - 500 employees

📋 Description

• Lead and manage teams handling personal line property and casualty claims • Provide strategic oversight and contribute to enterprise-level claims strategies • Supervise Claims Managers to ensure timely, effective, and compliant handling of claims • Apply technical expertise in estimating and repair methodologies to analyze and negotiate claim settlements • Review and authorize claim reserves, coverage decisions, and resolution strategies • Interpret policy language and serve as a subject matter expert on workflows, guidelines, vendor relationships, and regulatory changes • Manage and respond to Department complaints and participate in litigation processes, including dispute resolution and claim reevaluation • Oversee functional aspects of claims operations including staffing, productivity, and performance management; conduct semi-annual and annual evaluations and mentor staff • Identify complex claim trends and corresponding training needs; support development and facilitation of training programs and quality control initiatives • Assist in creation, implementation, and ongoing maintenance of comprehensive policies, procedures, and workflows • Conduct and lead claims roundtable discussions to validate damage assessments and action plans • Lead change initiatives, support career growth, and promote a culture of accountability, collaboration, and excellence • Lead or participate in special projects and provide backup support to the Director of Claims as needed

🎯 Requirements

• Bachelor’s degree in business or related field required • MBA or insurance designations (AIC, CPCU, SCLA) preferred • Minimum 10 years of experience in property and casualty claims, including 3 years in management • Direct experience with Florida homeowner property claims and complex claim resolution • Residential construction knowledge • Proficiency in Xactimate required • Florida 620 license required • Ability to obtain adjuster licenses in AL, GA, NC, SC, VA, and MD

🏖️ Benefits

• Remote work schedule! • Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term) • 401k Retirement Plan with a generous 9% match • Four weeks of PTO • Pet Insurance for your furry family members