Tier 2 Technician

🔥 14 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Technician

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Frontline Managed Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚖️ Legal

🔒 Cybersecurity

☁️ SaaS

Legal • Cybersecurity • SaaS

Frontline Managed Services is a global provider specializing in Revenue Cycle and Managed IT Services tailored for legal and professional services firms. With a focus on leveraging advanced technology to enhance service delivery, the company offers scalable solutions aimed at improving revenue, profitability, and operational efficiency for firms worldwide. Their innovations are particularly attuned to the specific needs of the legal sector, providing comprehensive support that includes IT legal operations, cybersecurity, network monitoring, and application development. Frontline Managed Services integrates state-of-the-art technology platforms and possesses extensive expertise to help legal firms achieve superior market performance and profitability.

📋 Description

• Answer phone calls and work IT tickets for the client base • Troubleshoot and resolve escalated hardware, software, and operating system issues • Provide remote support for desktops, laptops, mobile devices, printers, and peripherals • Diagnose Microsoft 365, Exchange Online, Teams, SharePoint, and Azure Active Directory issues • Support Windows 10/11 operating systems and common business applications • Troubleshoot networking issues including VPN connectivity, DNS, DHCP, TCP/IP, and wireless networking • Manage Active Directory user accounts, group memberships, password resets, and permissions • Assist with onboarding and offboarding, including account provisioning and device configuration • Perform software installations, upgrades, and patching • Document troubleshooting steps and resolutions in the ticketing system • Escalate complex issues to Tier 3 or engineering teams when appropriate • Maintain ownership of incidents through resolution while communicating status updates to customers • Participate in knowledge base creation and process improvement initiatives • Participate in on-call or after-hours support as required • Work closely with Tier 3 and Infrastructure teams to resolve incidents within SLAs

🎯 Requirements

• 2–5 years of IT Help Desk or Service Desk experience • Strong troubleshooting skills across Windows operating systems • Experience supporting Microsoft 365 and Azure Active Directory • Working knowledge of Active Directory administration • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) • Experience supporting remote users utilizing remote support tools • Familiarity with ticket management systems and SLA-driven environments • Excellent written and verbal communication skills • Strong organizational and time management abilities • Ability to manage multiple priorities in a fast-paced environment • Experience working within a Managed Service Provider (MSP) environment preferred • Experience supporting legal, healthcare, or professional services organizations preferred • Familiarity with Microsoft Intune, Entra ID, and Autopilot preferred • Experience with RMM and PSA platforms (e.g., ConnectWise, Datto RMM, Automate) preferred • Knowledge of virtualization technologies such as VMware or Hyper-V preferred • Experience with cybersecurity best practices and endpoint protection solutions preferred

🏖️ Benefits

• Equal opportunity employer committed to building a diverse team • Growth mindset and potential valued alongside experience