FrontLogix
51 - 200 employees
Founded 2022
🤝 B2B
☁️ SaaS
👥 HR Tech
B2B • SaaS • HR Tech
FrontLogix is a next-generation customer experience and workforce management company that combines BPO-style CX services with workforce management (WFM) software and managed services. It offers AI-enabled contact center solutions, call center training, quality management, and WFM-managed services while selling products (WFMLink and RTALink) that integrate workforce intelligence directly into CRM environments to enable real-time operational execution. FrontLogix positions itself as an operational workforce intelligence layer that connects WFM and customer operations to improve schedule adherence, supervisor interventions, and overall customer experience.
Customer Experience Representative
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🔥 0 minutes ago
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FrontLogix
51 - 200 employees
Founded 2022
🤝 B2B
☁️ SaaS
👥 HR Tech
B2B • SaaS • HR Tech
FrontLogix is a next-generation customer experience and workforce management company that combines BPO-style CX services with workforce management (WFM) software and managed services. It offers AI-enabled contact center solutions, call center training, quality management, and WFM-managed services while selling products (WFMLink and RTALink) that integrate workforce intelligence directly into CRM environments to enable real-time operational execution. FrontLogix positions itself as an operational workforce intelligence layer that connects WFM and customer operations to improve schedule adherence, supervisor interventions, and overall customer experience.
📋 Description
• Provide exceptional, personalized customer service in all interactions • Handle customer questions and issues via email, live chat, and phone • Stay calm under pressure and resolve issues to customer satisfaction • Communicate with production, marketing, and customer support teams • Navigate the website and Shopify ordering platform to research and resolve issues • Use the third-party logistics system to track, look up, and manage order information • Understand and communicate company policies clearly and kindly • Assist with online returns, exchanges, and order mishaps
🎯 Requirements
• Strong written and verbal communication skills • Ability to work well under pressure and resolve issues quickly • Experience in customer service or a related field preferred • Familiarity with e-commerce platforms and order management systems • Shopify familiarity is a plus • Experience working with third-party logistics (3PL) systems preferred • Team-oriented with a collaborative mindset • Familiarity with Gorgias and Loop platforms preferred and considered a strong asset • Ability to work Monday through Friday, 3:00 PM–12:00 AM CEST
🏖️ Benefits
• Private health insurance • Vacation and paid holidays • Wellbeing program - Sport Master • Free beverages and snacks • Social events / team buildings • Diverse and inclusive environment • Opportunity to gain valuable e-commerce experience
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