SDE II, Conversational AI Developer

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Full Potential Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Full Potential Solutions is a global business process outsourcing and customer experience company that provides operations, customer retention, pre-sales, customer protection, and conversational AI design services. The company operates multiple locations including Bogotá, Manila, Davao and Pune and offers structured hiring, onboarding and training programs for employees and candidates. Full Potential Solutions focuses on delivering operational support and customer-facing services to clients while emphasizing employee development and scalable hiring processes.

📋 Description

• develop and maintain ChatBots • handle complex conversational flows • integrate APIs • conduct impact analysis • optimize and review code • train voice bots and manage integrations • build and deploy multi-language bots • collaborate with teams and stakeholders • participate in Agile development processes • manage project tasks in JIRA • work in a shift from 2 pm to 11 pm (IST)

🎯 Requirements

• 5-7 years of strong experience in developing ChatBots • handling complex conversational flows and knowledge on training NLP • strong experience in NodeJs or Python programming • API integrations • handling complex logic and impact analysis • strong understanding of code optimization • standard development practices for bot • unit test cases and code review • good understanding of voice bot • voice platform integrations • bot training and impact of training • understanding of multi language bot building, deployment • integrating multiple channels with pros and cons of implementation • experience in agent handover scenarios with CRM modules available in markets eg. Salesforce and RingCentral • at least one conversational AI platform certification (Cognigy, Yellow.AI, Kore.AI, Lex, Luis, Google Dialog flow, IBM Watson)

🏖️ Benefits

• lucrative compensation program • medical, dental, and vision benefits • opportunity for high-potential career growth