Chat Support Representative

Job not on LinkedIn

🕒 February 21

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Fullmer Excavation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

👥 B2C

🏛️ Government

B2B • B2C • Government

Fullmer Excavation is a Provo, Utah–based excavation and underground utility contractor that provides site preparation, roadway grading, and utility installation for residential, commercial, and municipal clients across Utah Valley. The company emphasizes decades of hands-on experience, modern equipment, licensed and insured operations, competitive and transparent pricing, and on-time delivery. Fullmer Excavation offers free estimates and focuses on safety, quality workmanship, and reliable service for infrastructure and development projects in the region.

📋 Description

• Provide timely responses to customer inquiries via chat to ensure a high level of customer satisfaction. • Troubleshoot and resolve customer issues effectively while demonstrating a strong understanding of company products and services. • Maintain accurate and detailed records of customer interactions in the CRM system. • Collaborate with team members to improve customer support processes and overall service quality. • Assist in training new team members on chat support protocols and best practices. • Identify recurring customer issues and collaborate with management to develop proactive solutions. • Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.

🎯 Requirements

• Excellent written communication skills with a focus on clarity and professionalism. • Ability to manage multiple chats and prioritize effectively in a fast-paced environment. • Strong problem-solving skills and the ability to think critically under pressure. • Familiarity with customer support software and CRM systems. • Self-motivated with a strong work ethic and the ability to work collaboratively in a remote team environment. • Flexibility to work various shifts.