Customer Service Representative

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🕒 February 21

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Logo of Fullmer Excavation

Fullmer Excavation

51 - 200 employees

Founded 2017

🤝 B2B

👥 B2C

🏛️ Government

B2B • B2C • Government

Fullmer Excavation is a Provo, Utah–based excavation and underground utility contractor that provides site preparation, roadway grading, and utility installation for residential, commercial, and municipal clients across Utah Valley. The company emphasizes decades of hands-on experience, modern equipment, licensed and insured operations, competitive and transparent pricing, and on-time delivery. Fullmer Excavation offers free estimates and focuses on safety, quality workmanship, and reliable service for infrastructure and development projects in the region.

📋 Description

• Handle customer inquiries and provide accurate information regarding products and services. • Resolve customer complaints and issues efficiently while striving for customer satisfaction. • Maintain a high level of professionalism and customer service in all interactions. • Document customer interactions and maintain records in our CRM system. • Collaborate with team members to improve service processes and customer experience. • Assist in training new customer service representatives as needed. • Stay informed about product updates and changes to effectively communicate with customers.

🎯 Requirements

• High school diploma or equivalent. • Excellent verbal and written communication skills. • Strong problem-solving abilities and a customer-focused mindset. • Ability to work independently and manage time effectively in a remote setting. • Familiarity with CRM software and various communication tools is preferred. • Flexibility to work various shifts.

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