Support Engineer

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Full Scale

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Full Scale is a staff augmentation company that focuses on providing exceptional tech talent to businesses across various industries. Founded by Matt Watson, a seasoned tech entrepreneur, Full Scale has partnered with over 200 tech companies since its inception, offering top-notch services while fostering a positive work environment for its employees. The company's commitment to corporate social responsibility is evident in its engagement in community outreach, environmental sustainability, and educational initiatives.

📋 Description

• Provide L2/L3 support for incoming requests across Salesforce, Workday, and other supported platforms • Respond to general user inquiries and help explain how systems are configured and why they behave the way they do • Handle light feature and configuration updates, including changes to fields, picklists, objects, and related platform settings • Investigate, troubleshoot, and resolve platform issues and bugs, including integration problems and failed scheduled jobs • Triage and prioritize support tickets, owning issues through to resolution with clear and timely communication • Escalate issues to administrators or engineering teams when deeper technical work is needed, and help ensure follow-through to closure • Document recurring issues, solutions, and support processes to strengthen internal knowledge sharing and reduce repeat tickets

🎯 Requirements

• Hands-on experience supporting or administering Salesforce, including work with objects, fields, picklists, and common platform configuration • Working knowledge of Workday and the ability to troubleshoot platform-related issues with confidence • Strong troubleshooting and diagnostic skills, with experience reproducing, isolating, and resolving bugs • Familiarity with integration-related issues, APIs, or scheduled/batch job troubleshooting • Clear written and verbal communication skills, with the ability to translate technical details for end users • Strong organizational skills and the ability to manage a varied queue of requests independently • Ability to work effectively in a remote, distributed team

🏖️ Benefits

• Fully remote work setup • Opportunity to own meaningful support work across business-critical platforms • Collaborative environment with close partnership across support, admin, and engineering teams • Exposure to complex system troubleshooting, integrations, and platform operations • A great role for someone who wants to deepen their expertise in enterprise platform support