Technical Patient Support Analyst II

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🕒 April 14

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Funcional Health Tech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals • Health Analytics

Funcional Health Tech is a company specializing in innovative technological solutions for the healthcare ecosystem, aiming to enhance efficiency and sustainability. With over 20 years of experience, they provide various services including health analytics, patient support programs, and pharmacy loyalty programs, catering specifically to the pharmaceutical industry and health insurance operators. They focus on generating data intelligence to improve health care management for businesses and healthcare providers.

📋 Description

• Provide remote support to patients, guiding them throughout the entire treatment journey to ensure adherence, engagement, and the best possible experience within the scope of the program • Conduct continuous follow-up with patients, facilitating treatment journey steps according to the program scope and the care script established by Novartis • Perform outbound and inbound patient contacts, ensuring appropriate reporting of adverse events to the Pharmacovigilance team in accordance with current procedures • Conduct remote nursing consultations (via web), when necessary, following pre-validated procedures • Establish contact with physicians, sales consultants, and other healthcare professionals to optimize and expedite steps in the patient journey • Ensure correct identification, recording, and reporting of adverse events and other reportable situations to the Pharmacovigilance team, in compliance with current procedures • Properly document all interactions and actions in the systems used by the program, ensuring traceability of information • Prepare operational and analytical reports related to activities performed • Support management by generating insights, presenting results, and flagging risks or areas of concern, contributing to the continuous improvement of the program • Conduct continuous follow-up with patients, facilitating treatment journey steps according to the program scope and the care script established by Novartis

🎯 Requirements

• Registered nurse with active COREN (Brazilian Nursing Council) registration • Specialization in oncology • Work schedule: 8 hours per day • Experience: proven experience in patient care and guidance • Specific technical knowledge: • Pharmacovigilance (desirable) • Patient navigation (desirable)

🏖️ Benefits

• Health and dental insurance • Pharmacy benefit: Funcional subsidizes part of employees' medication costs • Life insurance • Flu vaccination • Integrated health management program for employees and their dependents • TotalPass: access to gyms and wellness services • Childcare assistance • Extended maternity and paternity leave • Home office allowance (for remote positions) • Transport allowance (for on-site positions) • Meal/food allowance • Annual Profit Sharing Program (for eligible positions) • Birthday day off • Ongoing professional development activities • Partnerships with educational institutions