IT Support Engineer L2

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fundraise Up

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤲 Charity

💳 Fintech

☁️ SaaS

Charity • Fintech • SaaS

Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.

📋 Description

• Intake, triage, diagnosis, and resolution of L1-escalated tickets, including corporate-tool administration, access provisioning, integrations, technical requests, and monitoring alerts • Work within agreed SLAs and escalate issues outside scope or ownership boundaries • Support onboarding and offboarding through SaaS account creation/deprovisioning, MDM enrollment, credential handoff, and baseline laptop setup • Respond to phishing, account compromise, lost or stolen devices, malware, and other security incidents using documented playbooks • Drive automation and integrations using scripts, APIs, Zapier/n8n, or equivalents • Mentor L1 support staff and maintain instructions, runbooks, automation documentation, and operational procedures • Administer corporate SaaS and identity tools such as Slack, Notion, Google Workspace, and 1Password • Manage the SaaS lifecycle, registry, renewal reporting, new-tool evaluation and rollout, and decommissioning • Develop and maintain identity-related incident playbooks for phishing, account compromise, suspicious Google Workspace sign-ins, and credential/access rotation • Use AI meaningfully in day-to-day work and identify opportunities to improve operational processes

🎯 Requirements

• 5 years in IT support, with at least 3–5 years at L2 / Sysadmin level • Strong troubleshooting skills and end-to-end ticket ownership • Hands-on macOS administration and end-user troubleshooting experience • Strong Google Workspace administration skills, including roles, logs, and security settings • Understanding of security and incident handling, including phishing and account compromise • Comfort with identity and access work, including RBAC, audits, access reviews, SSO, SAML, and SCIM • Ability to write and maintain runbooks, checklists, and incident playbooks • Ability to mentor L1 support staff • Experience with corporate SaaS administration, automation, 1Password, Jira Service Management, vendor/license management, and MDM/endpoint tooling is a strong plus • Fluent in Russian and English • Meaningful day-to-day use of AI and understanding of its practical value

🏖️ Benefits

• 31 days off • 100% paid telemedicine plan • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace • English learning courses • Relevant professional education • Gym or swimming pool • Co-working • Remote working • Equity options