IT Support Engineer – L2

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Fundraise Up

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤲 Charity

💳 Fintech

☁️ SaaS

Charity • Fintech • SaaS

Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.

📋 Description

• intake, triage, diagnosis, and resolution of L1 escalations tickets • onboarding & offboarding support • incident response for security alerts • drive continuous improvement through automation and integrations • provide mentoring & documentation for L1 support • corporate SaaS administration of collaboration and identity stack • maintenance of the SaaS registry • development of identity-related incident playbooks

🎯 Requirements

• 5 years in IT support, with at least 3–5 years at L2 / Sysadmin level. • Strong troubleshooting skills and end-to-end ticket ownership. • Hands-on experience with macOS administration and end-user troubleshooting. • Strong Google Workspace admin skills (roles, logs, security settings). • Understanding of security and incident handling. • Comfortable with identity & access work. • Ability to write and keep documentation up to date; can mentor L1.

🏖️ Benefits

• Private medical insurance for the employee and their family • 23 paid vacation days per year • 11 paid public holidays per year • 5 company-paid sick leave days • English learning courses. • Relevant professional education • Gym or swimming pool • Home Office Setup Assistance • Co-working • Remote working