Customer Support

🔥 16 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FunnelCockpit

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

FunnelCockpit is an all-in-one software solution designed to help build and grow online businesses effectively. It provides tools for creating websites, sales funnels, email marketing, webinars, and more, all optimized for mobile use and aimed at increasing sales performance. The platform is especially useful for coaches, marketers, and online entrepreneurs, offering features like SEO optimization, responsive design, and interactive video funnels.

📋 Description

• You support our customers via Intercom in writing, with a friendly and solution-oriented approach • You document inquiries in Linear and work closely with our Product and Engineering teams • You test new features and actively help improve our Knowledge Base and AI features • You share customer support feedback and help make FunnelCockpit even better • You contribute your own ideas and work independently

🎯 Requirements

• You already have experience in customer service, ideally in a digital environment (e.g., SaaS, e-commerce, or IT support) • You speak fluent German and English – English is required for communication with our international Engineering team • You have a good technical understanding and are comfortable learning new tools • You are solution-first, courteous, and focused on finding solutions • You work reliably, systematically, and independently from your home office • Nice to have: Experience with other marketing tools or landing page/funnel builders • Nice to have: Exposure to SEO and performance marketing (e.g., Facebook Ads, Google Ads)

🏖️ Benefits

• Flexible working hours, with core hours between 9:00 a.m. and 6:00 p.m. • Short, intensive onboarding with a personal mentor by your side • Open communication, flat hierarchies, and a genuine informal culture • A fully equipped workstation: We provide you with a laptop and additional equipment as needed • The opportunity to work from a co-working space • A flexible, tax-free benefit allowance • The opportunity to actively contribute to new and exciting topics – from feature testing to helping shape our Knowledge Base and AI features • A great team – we regularly host team events and are already looking forward to your ideas