Customer Support Manager – m/f/d

🔥 1 hour ago

🇩🇪 Germany – Remote

💵 €35k - €42k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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heycare (former heynanny)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

heycare is a digital all‑in‑one care app and employee assistance partner that provides EAP and family services to employers. The platform offers 24/7 multilingual counseling, fast response times, and a DACH-wide network of vetted caregivers to deliver mental care, child care, elder care and pet care services. heycare targets HR and people teams with an easy-to-implement SaaS solution that improves employee wellbeing, reduces absenteeism and boosts employer branding and retention.

📋 Description

• Serve as the first point of contact in Customer Support for users and caregivers • Answer operational questions via email, in-app chat, WhatsApp, and phone • Help users find caregiving options for children, family members, and pets • Support users in finding specialist appointments and psychotherapy services • Provide assistance with operational, technical, and content-related questions • Help users find suitable services and offers • Conduct qualitative verification of caregivers • Recruit new caregivers • Plan and organize smaller events, childcare services, and holiday programs for corporate clients • Analyze user feedback and derive improvement proposals for the Product Team • Optimize processes • Further develop Customer Support across the DACH markets and beyond

🎯 Requirements

• Several years of professional experience in Customer Support • Hands-on mentality, strong organizational skills, and a keen eye for detail • Excellent communication skills and empathy, both written and verbal • Independent, structured, and solution-oriented approach to work • Confident use of digital tools and support systems • Demonstrated experience working in a dynamic, agile environment, such as a start-up • Native-level German • Good command of English • French and/or additional languages are a plus

🏖️ Benefits

• Permanent employment contract • Six-month probationary period • 40 hours per week • 30 days of annual leave • Use the heycare app yourself, including its extensive mental health services • Work from our office in Werksviertel, Munich, or fully remotely from Germany • Access to Wellpass • Three team events per year • Professional development budget • Make a real impact and contribute to work-life integration