Operations Analyst

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November 6

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Furnished Finder

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Real Estate • eCommerce • Marketplace

Furnished Finder is a platform specializing in mid-term rentals, providing fully furnished properties for stays of 30 days or longer. Catering primarily to corporate travelers, relocating families, and traveling medical professionals, Furnished Finder connects landlords directly with tenants, allowing for seamless communication and booking without unnecessary fees. The platform supports a diverse range of tenants, including travel nurses and academics, offering flexible rental solutions tailored to the needs of responsible and reliable guests.

11 - 50 employees

Founded 2014

🏠 Real Estate

🛍️ eCommerce

🏪 Marketplace

📋 Description

• The Operations Analyst works to innovate and improve operational processes and technology to enable our teams to add value at every step and drive scalability. • Conducting data or process analysis, designing and implementing improved processes, managing small product launches and communications, or overseeing small tool implementations. • Supports the Sales and Customer Experience teams and reports to the Senior Manager of Operations Excellence. • Listening to operations team needs, defining requests and documenting detailed requirements. • Acting as the project manager for these improvements and often being the implementers as well. • Supporting teams through change management and partnering with stakeholders to overcome potential impacts. • Measuring success in terms of volume and scope of work completed, quality of delivery, and impact on operations team success. • Optimizing processes with automation or removing wasteful steps, creating or improving dashboards and reports, downloading and analyzing sets of data, or managing the implementation of new technology.

🎯 Requirements

• Bachelor's degree in business, communications, engineering, or related field. • 3+ years of experience in process improvement, operational efficiency and delivering results with clear success metrics. • Preferably in a customer service and/or sales environment. • Comfort with ambiguity and breaking up bigger projects into smaller parts. • Proven experience in process optimization: process-minded systems thinker with a solid background in process and systems mapping using visualization tools. • 1+ years of project management experience including project management tooling like Smartsheet, Jira, Confluence, and Gannt charts. • Ability to use frameworks to assess and document current processes (as-is), call out gaps/opportunities, and chart recommended changes/new processes. • Proven data analysis and data presentation skills. • Excellent organizational and time management skills. • Strong written, comprehension, and verbal English skills (minimum C1-C2). • Self-starter and natural problem solver.

🏖️ Benefits

• Equal opportunity employer • Commitment to creating an inclusive environment