ServiceNow ITAM – Field Service Management Consultant

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🔥 0 minutes ago

🇮🇳 India – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

👻 Ghost score 12%

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Logo of FyerX - Your Trusted Marketing Partner

FyerX - Your Trusted Marketing Partner

11 - 50 employees

Founded 2021

📣 Marketing

🤝 B2B

Marketing • B2B

FyerX is a marketing agency based in Bangalore that specializes in helping businesses enhance their digital presence and improve online outcomes through tailored marketing strategies. With a passionate team of marketing experts, FyerX focuses on various aspects of digital marketing including social media marketing, branding, search engine optimization, and influencer marketing. They aim to fuel the growth of purpose-driven brands by developing integrated marketing plans that drive online growth and improve brand visibility.

📋 Description

• Assist in the implementation and configuration of ServiceNow FSM solutions • Work on Work Orders, Work Order Tasks, Field Service Tasks, Agent/Technician Assignment, Scheduling and Dispatch, Skills and Skills Management, Territories, Service Locations, and Assets/Configuration Items • Support Dispatcher Workspace and field technician workflows • Configure FSM forms, fields, lists, UI policies, UI actions, and business rules • Assist with Flow Designer and workflow automation • Support FSM mobile application configuration and field-user experience • Assist in configuring assignment rules and scheduling/dispatch processes • Work with ServiceNow tables, data structures, and relationships • Support integrations between FSM and other ServiceNow modules or external systems • Perform unit testing, defect fixing, and troubleshooting • Prepare comprehensive technical and functional documentation • Work closely with senior consultants, architects, and business stakeholders • Participate in UAT, deployment, and post-production support activities

🎯 Requirements

• 2–4 years of overall ServiceNow experience with hands-on expertise in ServiceNow FSM • 2–4 years of relevant experience in ServiceNow Field Service Management (FSM) • Strong understanding of FSM processes, data models, and workflows • Experience with ServiceNow configuration and customization, including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Notifications, Flow Designer, and Update Sets • Basic JavaScript knowledge and familiarity with the ServiceNow data model and tables • Strong troubleshooting, analytical, communication, and documentation skills • Mandatory certifications: Certified System Administrator (CSA) and Certified Implementation Specialist – Field Service Management (CIS-FSM) • Prior enterprise experience supporting client-facing field service implementations or multi-module ServiceNow deployments preferred

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