Workflow Automation Engineer

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🕒 May 27

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gaiia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

📡 Telecommunications

B2B • Telecommunications • Software

gaiia is the simplest platform designed to run Internet Service Providers (ISPs) by offering an all-in-one solution for billing, operations, automation, and customer management. The platform includes features such as a billing engine, customer portal, inventory and fulfillment management, network monitoring, workforce scheduling, and reporting and analytics. By prioritizing a customer-first approach, gaiia aims to streamline operations and enhance the customer experience while increasing profitability and reducing churn.

📋 Description

• Translate solution designs and customer requirements into end-to-end workflows using gaiia’s workflow builder. • Implement orchestration logic (conditions, retries, fallbacks, compensations, parallelism) to handle real-world edge cases and partial failures. • Build reusable workflow patterns and templates so implementations scale across customers and vendors. • Write TypeScript code steps (data transforms, validations, custom logic) and keep workflows clean and testable. • Own workflow outcomes end-to-end: from discovery handoff → implementation → rollout → support. • Troubleshoot production workflow runs using logs/metrics and improve workflows based on real incidents and customer feedback. • Coach customers on workflow best practices for self-serve, capability boundaries, and expectation management. • Influence the Workflow Builder’s roadmap by sharing recurring needs (new integrations, SDK improvements, UI features, etc.).

🎯 Requirements

• Bachelor's degree in a relevant field (e.g., Computer Science, Network Engineering), or equivalent practical experience. • 3+ years experience as a Software Engineer, Network Engineer or similar technical role within the broader B2B SaaS industry. • Strong software development fundamentals (TypeScript/JavaScript required). • Excellent presentation and communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences. • Ability to take ambiguous customer or operational requirements and turn them into clear, testable, supportable implementations. • Self-motivated, proactive, and results-oriented with a passion for technology and innovation.

🏖️ Benefits

• Flexible 25 days of vacation. • Stock Options Plan. • Group Insurance. • Telemedicine. • Life Spending Account. • Employee-sponsored RRSP. • Flexible working hours & all-remote work.