Senior Solutions Architect

November 6

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⚓ Rhode Island – Remote

Although this job is listed in Rhode Island, this company may be open to hiring remote in other states.

+3 more states

🌽 Illinois – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $100k - $122k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Gainsight

WebsiteLinkedInAll Job Openings

SaaS • B2B • Artificial Intelligence

Gainsight is a leader in the field of Customer Success Platforms, recognized in the 2024 Gartner® Magic Quadrant. It offers a comprehensive suite of products designed to enhance customer engagement, drive retention, and expand business growth. Gainsight's platform provides real-time, AI-powered insights across customer interactions, enables digital-led strategies for customer success, and enhances user adoption through in-app engagements and product analytics. The company aims to consolidate customer data, align business teams, and create efficient customer communities. With a focus on scaling customer journeys using AI while maintaining human elements, Gainsight serves a wide range of industries through its customer success management solutions.

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy • Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes • Develop and Integrate into customers' operations team to support Gainsight • Conduct requirement gathering sessions in order to interpret and deeply understand business requirements • Ensure Gainsight instance is configured following best practices to fit business needs and plans for scalability • Configure the Gainsight community and education platforms per desired specifications and conduct enablement sessions • Establish strong rapport and manage expectations with client & stakeholders • Proactively identify and escalate potential issues/risks and partner for mitigation/resolution • Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor

🎯 Requirements

• 5-8+ years of recent Professional Services/Enterprise product implementation or related experience • BA/BS degree (or equivalent combination of education and experience) • SaaS experience is preferred • Deep technical skills and aptitude - expert-level knowledge of CRM, databases, data integration processes, Salesforce.com, and various SaaS platforms • Deep understanding and implementation experience with Web services, APIs and Webhooks • Proven ability to lead complex requirement gathering sessions and develop strategic technical roadmaps • Demonstrated executive presence and confidence in communicating with technical, business, and senior leader stakeholders • Exceptional communication, presentation, consultative and leadership skills • Experience in working with highly complex, multi-divisional, multi-geographical customers • Demonstrated ability to create structure in ambiguous situations and design effective processes • Capability to be dynamic and adapt quickly in a fast-paced environment

🏖️ Benefits

• Fully covered medical premiums (employee-only) • Flexible PTO • 401(k) plan • Dental and vision coverage • Remote work options • $10,000 lifetime fertility stipend • Access to coworking spaces around the globe • Dedicated Recharge Holidays - one long weekend each quarter to relax and reset