Advisor, Systems Operations Manager

🕒 May 8

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $87.3k - $124.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Act as the primary point of contact between the district and external vendors for contract compliance and project execution. • Manage system-related activities and proactively identify, report, and mitigate project risks. • Ensure the successful build-out, configuration, and deployment of system applications across all environments (Development, SIT, UAT, Training, Production). • Oversee application installation, configuration, and verification through smoke testing. • Coordinate with stakeholders to develop ongoing Operations and Maintenance strategies. • Collaborate with the infrastructure team to ensure system performance aligns with SLA/KPI targets. • Partner with DBAs and architects to validate system configurations and database integrity. • Direct DBA teams, assign priorities, and manage day-to-day operations related to system databases. • Own and enforce service management processes, including Incident, Problem, Change Management, and Major Incident Management (MIM). • Drive system observability and enable early issue detection and rapid response capabilities. • Serve on the Account Leadership Team and participate in the Change Advisory Board (CAB).

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field. (Master’s or PMP preferred) • 10+ years of experience in systems management, or IT operation roles. • Experience working in public sector or Medicaid environments. • Hands-on experience with large-scale enterprise systems (preferably MMIS or similar healthcare platforms). • Strong understanding of system observability and proactive monitoring tools. • Proven experience with ITSM, ITIL practices and strong understanding of service management frameworks. • ITIL v4 Certification or equivalent. • 5+ years in technical and service delivery leadership roles.

🏖️ Benefits

• Health (medical, dental, vision) benefits start on day 1 of employment. • Company match 401K and other benefits available within months of starting. • New employees may take advantage of flexible vacation policy after ninety (90) calendar days of employment. • Company provided computer for work use.