Call Center Representative

November 21

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $23.7k - $33.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Gainwell Technologies

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Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

📋 Description

• Answer inbound calls and provide courteous, accurate, and efficient customer service. • Follow established quality and compliance standards for every interaction. • Verify caller identity and ensure all security and confidentiality procedures are followed. • Access and review program details using internal systems (e.g., DE) to answer inquiries within program guidelines. • Communicate clear and accurate information in every interaction. • Provide knowledgeable responses to general client questions; escalate complex cases as needed. • Document all interactions accurately in the system and follow up on pending inquiries. • Meet or exceed productivity and service-level agreements (SLAs). • Collaborate with team members, management, and clients to resolve issues effectively. • Recommend improvements to processes or workflows to enhance efficiency.

🎯 Requirements

• High school diploma or GED required; additional education preferred. • 2+ years of call center or customer service experience preferred. • Experience in a healthcare or insurance environment is a plus. • Strong customer service orientation with excellent verbal and written communication skills. • Proficient in Microsoft Outlook, Word, and Excel; familiarity with help desk or CRM systems is a plus.

🏖️ Benefits

• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • leadership and technical development academies