Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
Contact Center Provider Services
🔥 13 hours ago
🏖️ New Jersey – Remote
💵 $29.1k - $41.6k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Call Center Representative
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
📋 Description
• Engage promptly and professionally with providers and members through inbound/outbound calls, emails, live chat, and other platforms • Listen carefully to questions and concerns, providing clear and accurate information • Document all interactions, feedback, and resolutions accurately in the CRM or case management system • Collaborate effectively with team members and supervisors to coordinate support • Meet or exceed established KPIs, including call quality, handle time, and customer satisfaction
🎯 Requirements
• High school diploma/GED required • 1–2 years of experience in customer service, preferably healthcare • Strong organizational and communication skills • High attention to detail • Ability to multitask and navigate multiple systems simultaneously
🏖️ Benefits
• Comprehensive health benefits • 401(k) employer match • Generous, flexible vacation policy • Educational assistance
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