Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
Customer Experience, PM/BA
🕒 July 13
🇺🇸 United States – Remote
💵 $64.9k - $92.7k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
📋 Description
• Play a critical part in ensuring Gainwell is meeting our clients’ objectives • Be a knowledgeable bridge between stakeholders, project managers, and clients • Analyze, plan, outline, document or make recommendations to improve business processes to support CX goals • Project strong professional presence and communication skills to deliver messages to business leaders, stakeholders, team members and clients
🎯 Requirements
• 3 years Contact Center launch and/or operational exposure • 3 years Project Management BPO practical experience generating and maintaining standard PM artifacts • 5 years’ BA experience eliciting, drafting/documenting, validating, and identifying how requirements are met • 5 or more years of Medicaid experience and exposure to NASPO, Provider, Claims, Encounters and Financials (CEF), Pharmacy Benefits • Strong written and oral communication and presentation skills
🏖️ Benefits
• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • leadership and technical development academies
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