CX Project Manager

🕒 May 16

🤠 Texas – Remote

🤠 Texas – Remote

💵 $86k - $124k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷‍♀️ Project Manager

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations • Define project scope, objectives, success criteria, and deliverables • Develop and manage integrated project plans • Drive cross-functional execution without direct authority • Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions • Validate readiness beyond status reporting • Coordinate and oversee go-live and stabilization activities • Partner with technology teams to ensure system capabilities align with CX operational requirements • Identify, assess, and proactively mitigate risks • Lead governance routines

🎯 Requirements

• 8+ years of project management experience in BPO, contact center, back-office operations, and/or provider-facing program environments • Demonstrated experience leading complex, cross-functional initiatives across business, operational, and technology teams • Strong ability to develop and manage integrated project plans • Expertise in project scoping, risk management, issue resolution, and governance frameworks • Proven ability to influence and drive accountability across stakeholders without direct reporting authority • Strong executive communication skills • Experience partnering with technology teams to support operational delivery • Strategic mindset with the ability to translate business objectives into actionable project plans and measurable outcomes • Experience supporting healthcare or Medicaid programs

🏖️ Benefits

• generous, flexible vacation policy • educational assistance • comprehensive health benefits • 401(k) employer match • leadership and technical development academies