Operational Analyst – Verint Quality Execution

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $51.7k - $73.8k / year

⏰ Full Time

🟢 Junior

🧐 Analyst

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Support the execution and optimization of enterprise Verint Quality Management (QM) and Automated Quality Management (AQM) • Translate business, operational, and compliance requirements into clear, well-documented system configurations • Assist with pre-go-live testing, post-go-live stabilization, and production validation • Maintain clear documentation to enable knowledge transfer and reduce single-point dependency • Partner with Quality leaders and operational stakeholders to understand business needs • Support reporting and enablement teams by providing configuration context and functional inputs • Support configuration of Automated Quality Management (AQM), including eligibility rules and automation logic • Gather, analyze, and document detailed business and functional requirements

🎯 Requirements

• Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, related field, or equivalent experience • 1–3 years of experience in operations analysis, quality support, business analysis, or QA-related roles • Exposure to omnichannel and back-office quality programs, including evaluations, scorecards, or calibration processes • Experience configuring or supporting enterprise CX/WFO/Quality platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions, with Verint strongly preferred • Experience supporting system implementations, enhancements, or migrations

🏖️ Benefits

• flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • leadership and technical development academies