Process Writer

🔥 15 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $47k - $67.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✏️ Content Writer

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Process Documentation: work closely with Lean Six Sigma Black Belts and CX teams to document existing processes through detailed flowcharts, process maps, and written descriptions • SOP Development: write and maintain clear, concise, and standardized Standard Operating Procedures (SOPs) for all CX functional areas • Quality Assurance: conduct periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standards • Training Support: collaborate with the training department to align training materials with documented processes • Documentation Standards: develop and implement documentation standards and best practices to ensure consistency and usability across all CX processes • Collaboration: work with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation • Reporting and Communication: track and report progress on documentation projects, ensuring deadlines are met and deliverables are of high quality

🎯 Requirements

• Bachelor’s degree required (preferred: healthcare or STEM) • Lean Six Sigma knowledge or Green Belt certification preferred • Proven experience in process mapping, SOP development, or documentation in complex environments • Strong writing skills and attention to detail • Proficiency in Microsoft Office and process mapping tools

🏖️ Benefits

• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • leadership and technical development academies