Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
Senior Client Services Analyst
🕒 May 28
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
📋 Description
• Deliver comprehensive support to FraudCapture® clients • Conduct user training sessions and develop help documentation • Promote strong customer engagement • Act as first point of contact for issues and escalations • Perform initial troubleshooting for reported issues • Maintain routine communication with clients
🎯 Requirements
• 3+ years of experience detecting and investigating healthcare fraud • 2+ years providing excellent customer service • Excellent understanding of how investigative teams use systems to do their work • Comfortable troubleshooting and resolving technical issues • Excellent written and verbal communication skills • Ability to tailor explanations to different technical levels • Ability to create training materials (e.g., written documents, videos, presentations) • Ability to work independently, manage multiple priorities simultaneously
🏖️ Benefits
• Generous, flexible vacation policy • Educational assistance • Comprehensive health benefits • 401(k) employer match • Leadership and technical development academies
Apply NowSimilar Jobs
🕒 May 28
Western Alliance Bank
1001 - 5000
Client Services Analyst responsible for client relationships and service delivery in the Corporate Trust business at Western Alliance Bank. Handling operations for Collateral Loan Obligations and Leverage Finance Facilities.
🕒 May 22
Client Service Manager responsible for maintaining client relationships in health advocacy. Ensuring communication, project facilitation, and delivering support to clients' operational needs.
🕒 May 22
Sr Coordinator providing exemplary client service for clinical research and facilitation of IRB review processes. Responsible for managing relationships with top tier accounts and ensuring accurate submissions.
🕒 May 22
Senior Coordinator providing exemplary client service for pharmaceutical and research organizations. Managing relationships and submissions at Advarra, a clinical research leader.
🕒 May 22
Account Manager providing analytical and relationship management for Transportation Insight’s clients through data analysis, process improvements, and service engagement. Ensuring client satisfaction and identifying cost-saving opportunities.
🇺🇸 United States – Remote
💰 Private Equity Round on 2018-09
⏰ Full Time
🟡 Mid-level
🟠 Senior
📁 Client Services
🦅 H1B Visa Sponsor
