Senior Scheduler

🕒 July 21

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

✨ Scheduler

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Review schedules and outcomes against tactical forecasts to optimize schedules • Develop and maintain workforce schedules aligned with staffing capacity and forecasted demand across front-office and back-office CX operations • Support scheduling for front-office and back-office teams across skills, queues, and operational programs • Partner with CX Operations and Capacity Planning teams to translate staffing plans and forecasts into executable schedules • Support schedule optimization, shift adjustments, and coverage planning aligned with service-level objectives • Monitor workforce data and scheduling performance to identify workforce utilization and operational efficiency improvements • Analyze historical workforce and operational data to support scheduling and staffing decisions • Support reporting and data visualization for staffing coverage, workforce utilization, and operational performance • Use Verint WFM, NICE IEX, and NICE CXone to support workforce planning • Collaborate with Workforce Management leadership, operations teams, and vendor partners • Support enterprise workforce planning and scheduling needs • Maintain clear handoffs, documentation, and communication expectations for global delivery partnerships

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • Minimum 4 years of workforce management experience supporting inbound contact center operations • Experience supporting workforce scheduling or workforce management functions in a contact center environment • Strong analytical and critical-thinking skills • Ability to interpret operational data and translate insights into workforce planning actions • Experience working with workforce management tools such as Verint WFM preferred • NICE IEX knowledge may be useful during transition • Ability to manage multiple priorities in a fast-paced operational environment • Availability for a night shift: 9-hour shift between 4:30 PM and 4:30 AM IST

🏖️ Benefits

• Remote work mode in India • Night shift allowance or benefit is not explicitly stated • Opportunity to improve schedule execution, workforce utilization, and operational performance across enterprise CX programs