Customer Care Agent, English, French

🔥 22 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gameloft

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🎮 Gaming

👥 B2C

Gaming • B2C

Gameloft is a leading mobile game developer, recognized for its innovative and high-quality gaming experiences. Each day, 1. 5 million new Gameloft games are downloaded globally, showcasing the company's ambition to bring mobile gaming to everyone. With popular franchises such as Asphalt, Order & Chaos, Modern Combat, and Dungeon Hunter, Gameloft has built a strong portfolio in the gaming sector. The company partners with major entertainment brands like Disney, Marvel, and Ferrari to enhance its offerings and expand its reach. Gameloft also provides tailored gaming solutions for brands and telecommunications carriers, emphasizing its commitment to connecting people through interactive gaming.

📋 Description

• Handle customer requests via tickets, with potential phone support, in English and French • Investigate and resolve issues using internal tools and knowledge bases • Track, document, and follow up on cases until full resolution • Escalate complex or technical cases to relevant teams when needed • Identify recurring issues and contribute to improving support processes and templates • Deliver fast and accurate customer-case resolutions with a strong focus on quality • Maintain high customer satisfaction and service consistency • Manage workload and prioritize tasks effectively • Contribute to improving support workflows and reducing recurring issues • Work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents • Complete a recruiter interview, test, and team interview with the Hiring Manager and Language Speaker in English and French • Support players of Disney Dreamlight Valley within Gameloft Ukraine

🎯 Requirements

• Fluent English (written and spoken) • Ukrainian proficiency • Upper-Intermediate or Advanced level of French is required • Basic digital literacy • Knowledge of MS Office and CRM/ticketing tools, or ability to quickly learn them • Ability to manage workload and prioritize tasks • Ability to work effectively under pressure • Strong communication, empathy, and customer-oriented mindset • Problem-solving skills with ownership and responsibility for outcomes • Calm, organized, and proactive approach in stressful situations • Ability to collaborate effectively within a team and adapt to changes • CV in English • Successful completion of a test assessment as part of the selection process

🏖️ Benefits

• Possibility to work remotely in a global product company with talented people • Competitive salary based on your experience and skills • 21 days of paid vacation • 5 paid sick days • National holidays • Medical insurance • Access to a psychologist • Parental leave support • Access to internal learning platform (courses, trainings, certifications) • Employee Referral Program with attractive bonuses • Full technical support and equipment provided • Regular social events and community activities, both remotely and at the Lviv office

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