Customer Support Agent

🔥 0 minutes ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GAN

WebsiteLinkedInAll Job Openings

501 - 1000 employees

We are GAN (GameAccount Network), a global supplier of industry leading casino content, fast and flexible gaming systems, and turnkey social gaming. The company was founded in 2002 with the aim of capturing the emerging online skill-games market. Having led the market in backgammon and regional skill games in Italy and Spain, we broadened our product portfolio to offer a full gaming software system as well as becoming a leading developer of online casino games.

📋 Description

• Provide exceptional support through phone, live chat, and email, ensuring a positive customer experience. • Address and resolve B2B issues with expertise, offering insights into our comprehensive range of services. • Conduct daily monitoring to detect and prevent fraud across both B2C and B2B operations. • Collaborate seamlessly with technology departments, both in-house and third-party, to address technical issues related to customers and products. • Vigilantly monitor website availability and functionality, promptly alerting relevant parties to any performance or accessibility concerns. • Assist customers in processing deposits and withdrawals, ensuring smooth financial transactions. • Contribute to the testing process for new products and services, ensuring a seamless rollout.

🎯 Requirements

• Demonstrating proficiency in Google Suite and Jira. • Navigating technical intricacies, showcasing expertise in online troubleshooting. • Exhibiting superb written and verbal English communication skills. • Excelling in precision multitasking, perfectly suited for our shift-based, hourly position (flexibility across days). • Prior experience with working overnight / graveyard hours. • Delivering a customer-centric experience through a friendly, patient demeanor. • Balancing self-motivation with a team-player ethos, accompanied by leadership potential. • Applying high emotional intelligence (EQ) to enhance workplace dynamics. • Swift decision-making and a proactive approach to taking initiative. • Bringing previous experience in online gaming/gambling/sports betting (considered a significant advantage). • Demonstrating familiarity with customer fraud management practices (a definite asset).

🏖️ Benefits

• Recharge with our comprehensive PTO program and company-paid holidays, ensuring you have time to rest and recharge. • Enjoy peace of mind with our paid parental leave, supporting you through the joys of parenthood. • Prioritize your well-being with extensive health, dental, and vision coverage. • Benefit from financial security through our short-term and long-term disability insurance, as well as life insurance. • Plan for your future with our competitive 401(k) matching contributions. • Enhance your professional growth with our robust Supplemental Training Program, which includes training sessions and company-wide knowledge-sharing opportunities. • Thrive in a culture that values innovation and independence, celebrating success in a diverse and multicultural environment where you’ll collaborate with talented professionals from around the world.