Junior Customer Service Representative – Call Center Operations

Job not on LinkedIn

October 24

🍁 Vermont – Remote

Although this job is listed in Vermont, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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GaP Solutions

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SaaS • Retail • Hardware

GaP Solutions is an Australian provider of integrated retail technology and equipment. The company develops and delivers cloud-native EM Cloud™ back-office and EM POS™ point-of-sale software alongside POS hardware (printers, servers, terminals), weighing and labelling systems, and commercial food and bakery equipment. GaP Solutions specialises in retail-focused solutions for grocery, bakery, butchery, liquor, fuel/forecourt and convenience retailers, offering machine-learning-enhanced inventory and date-check management, self-checkout, integration/APIs, installation, certification and 24/7 support. They sell and support these products directly to retail businesses (B2B) and emphasise in-house development and service.

51 - 200 employees

Founded 1992

☁️ SaaS

🛒 Retail

🔧 Hardware

📋 Description

• Provide intake, analysis, and documentation support to the Homeland Security Investigations (HSI) Tip Line • Responsibly capture actionable information from incoming calls and web tips • Conduct preliminary research in government and open-source databases to verify information • Document calls, tips, and findings in government systems in compliance with DHS privacy and security policies • Draft and route reports to appropriate ICE field offices following established procedures • Collaborate with Sr. CSRs and federal staff to ensure accurate intake and processing of sensitive information

🎯 Requirements

• High school diploma required • Minimum of three (3) years specialized experience in a contact center environment answering and responding to inbound calls of comparable complexity. • Demonstrated knowledge and ability in the following areas: Searching and researching multiple databases. • Operating effectively in a high-volume contact center environment. • Multitasking, including data entry and live communication simultaneously. • Engaging with diverse individuals from varying professional and administrative backgrounds. • Conceptualizing scenarios and communicating them clearly. • Independently analyzing and interpreting sensitive information. • Actively listening to and documenting sensitive information. • Communicating effectively both orally and in writing. • Utilizing telephony systems, CRM/ticketing systems, and Microsoft Office Suite.

🏖️ Benefits

• Reasonable accommodations to qualified individuals with disabilities • Support mission-critical operations