Platform Engineering Manager, Cloud Infrastructure

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Garner Health

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51 - 200 employees

We believe in transparency, data-driven decision-making, and seamless customer experiences. That’s why we’re building solutions to help employees discover high-quality doctors. Our team includes healthcare operators, clinicians, engineers, and benefits experts, allowing us to develop solutions with a multidisciplinary approach.

📋 Description

• Own the reliability, performance, and security of Garner’s cloud infrastructure on AWS, serving as the accountable party for platform uptime, incident response, and operational excellence • Define and execute the technical roadmap for the cloud infrastructure squad, prioritizing investments across Kubernetes, Terraform, Istio, Postgres, NATS, and observability tooling • Lead and develop a high-performing team of infrastructure engineers. Hire exceptional talent, set clear expectations, provide rigorous feedback, and hold the team accountable to Garner’s high standards • Partner closely with product engineering, data engineering, and security teams to ensure the platform enables fast, safe, and scalable delivery across the organization • Establish and monitor key reliability and performance metrics (SLOs, SLAs, error budgets); use data to drive decisions and continuously improve platform quality • Manage quarterly planning and delivery for the squad, translating Garner’s engineering priorities into a clear roadmap, while coordinating dependencies, and escalating tradeoffs proactively and appropriately.

🎯 Requirements

• 5+ years of hands-on cloud infrastructure or platform engineering experience, with at least 2 years in an engineering management role leading cloud-based infrastructure teams • Deep expertise with AWS and modern infrastructure tooling, including Kubernetes, Terraform, and at least a working familiarity with Istio, Postgres, and NATS • A track record of building and scaling reliable, secure, and cost-efficient cloud platforms, including experience setting and managing SLOs/SLAs and driving incident response processes • Strong people management skills with the ability to hire great engineers, deliver candid developmental feedback, and build a culture of ownership and high standards • Excellent cross-functional communication, articulating technical tradeoffs clearly to engineering peers and non-technical stakeholders alike, while holding stakeholders accountable with clarity and directness • Sound judgment in balancing engineering velocity with reliability and security, knowing when to slow down or speed up and the skill to cut through complexity and ambiguity • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

🏖️ Benefits

• flexible PTO • Medical/Dental/Vision plan options • 401(k) • Teladoc Health and more.