Senior Implementation Project Manager

🕒 May 20

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Garner Health

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51 - 200 employees

We believe in transparency, data-driven decision-making, and seamless customer experiences. That’s why we’re building solutions to help employees discover high-quality doctors. Our team includes healthcare operators, clinicians, engineers, and benefits experts, allowing us to develop solutions with a multidisciplinary approach.

📋 Description

• Lead and manage the end-to-end implementation of mid-market to enterprise sized clients. • Create and maintain project plans, ensuring all tasks are completed within the defined timelines. • Lead client facing presentations, delivering clear and concise updates on project progress. • Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions. • Foster effective collaboration with cross-functional teams, such as Sales, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction. • Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process. • Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices. • Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions.

🎯 Requirements

• 3+ years experience leading client-facing implementation projects, preferably within the health insurance, employer health benefits, or health tech industries • Strong verbal and written communication skills with a focus on achieving results. • Led multiple projects concurrently and drove them to achieve successful implementations. • Outstanding communication and interpersonal skills, adept at leading client facing presentations and building trusted relationships with both clients and internal teams. • Strong problem-solving abilities and a proactive and responsive approach to resolving client issues. • Familiarity with project management and collaboration tools such as Salesforce, Slack, G Suite, Asana/Smartsheet, and others. • Knowledge of medical claims processing and/or Electronic Data Interchange (EDI) is a plus. • A willingness to "roll up your sleeves" and do whatever is necessary to ensure company success • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

🏖️ Benefits

• flexible PTO • Medical/Dental/Vision plan options • 401(k) • Teladoc Health