Gateway Services Inc.
1001 - 5000 employees
🤝 B2B
👥 B2C
☁️ SaaS
B2B • B2C • SaaS
<Gateway Services Inc. > Gateway Services Inc. is the largest pet aftercare provider in North America, operating a network of 150+ locally managed facilities and serving pet owners and veterinary partners across the United States and Canada. The company provides cremation, memorial, bereavement support, and related aftercare services for families, and acquires/partners with like-minded regional providers. Gateway also developed Paws e-Track, a proprietary online tracking and order-management system using barcode scanning that is provided to affiliated clinics to streamline pet aftercare processing.
Client Care Operations Specialist
🔥 0 minutes ago
🦌 Connecticut, Florida, +22 more states – Remote
💵 $60k - $65k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📁 Client Services
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Gateway Services Inc.
1001 - 5000 employees
🤝 B2B
👥 B2C
☁️ SaaS
B2B • B2C • SaaS
<Gateway Services Inc. > Gateway Services Inc. is the largest pet aftercare provider in North America, operating a network of 150+ locally managed facilities and serving pet owners and veterinary partners across the United States and Canada. The company provides cremation, memorial, bereavement support, and related aftercare services for families, and acquires/partners with like-minded regional providers. Gateway also developed Paws e-Track, a proprietary online tracking and order-management system using barcode scanning that is provided to affiliated clinics to streamline pet aftercare processing.
📋 Description
• Provide operational, administrative, and analytical support for client care programs • Maintain service standards and monitor performance metrics • Coordinate training initiatives • Assist with reporting and quality assurance activities • Support customer service initiatives and improvement projects • Interact with North American veterinary clinics and pet parents by phone and email
🎯 Requirements
• Previous customer service experience preferred • Ability to work in emotionally sensitive situations • Attention to detail • Strong communication skills • Willingness to work in a fast-paced environment • Team player
🏖️ Benefits
• Medical, Dental & Vision coverage • 401(k) with employer matching contributions • Company-paid Life Insurance • Company-paid Long-Term Disability • Paid vacation and company holidays • Paid training and career development • Employee Assistance Program (EAP) • Gateway CarePath emotional wellness program • Health Savings Account & Flexible Spending Accounts • Pet Insurance • Employee Discount Marketplace • Career advancement opportunities
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