ITIL Automation – Orchestration Engineer

Job not on LinkedIn

🕒 May 19

🇺🇸 United States – Remote

💵 $144.5k - $195.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

Defense • Cybersecurity • Artificial Intelligence

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• streamline and modernize service delivery across ITSM platforms • design automations, integrate systems, and build orchestration workflows that accelerate mission outcomes and reduce operational friction across Defense programs • Build automated workflows that streamline ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.) • Integrate platforms such as ServiceNow, cloud services, monitoring tools, and DevSecOps pipelines • Develop reusable automations that reduce toil and improve service quality across the enterprise • Collaborate with service owners to translate ITIL processes into actionable automated workflows • Implement orchestration that connects infrastructure, applications, and support systems • Contribute to broader modernization initiatives by standardizing automation best practices

🎯 Requirements

• 8 + years of related experience • US Citizenship Required • Strong experience with ITSM platforms (ServiceNow preferred) • Hands‑on experience building automations, REST integrations, and workflow orchestration • Solid understanding of ITIL processes and service management fundamentals • Strong scripting skills (Python, JavaScript, PowerShell) • Experience integrating cloud platforms, monitoring tools, and CI/CD systems • Ability to work across teams to define automation needs and deliver practical solutions • Candidate must possess active SECRET clearance, and the ability to obtain TOP SECRET/SCI. • Batchelors and 8 years of progressive work experience.

🏖️ Benefits

• medical plan options, some with Health Savings Accounts • dental plan options • vision plan • 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match • full flex work weeks where possible • a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave • 15 days of paid leave per calendar year to be used for vacations, personal business, and illness • additional 10 paid holidays per year • Paid Family Leave program providing a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees • short and long-term disability benefits • life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance