Senior Global Sales Support Specialist

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🔥 5 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

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GDT - General Datatech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2021-01

Consulting • Healthcare • Logistics

GDT - General Datatech is a global IT solutions provider that specializes in accelerating digitalization and advancing business goals through the transformation and modernization of platforms, networks, and security. The company offers a suite of infrastructure solutions supported by deep expertise and a flexible service delivery model, ensuring that it addresses the most pressing business needs of its clients. GDT stands out through its industry-leading cybersecurity, cloud and data center solutions, enterprise networking, and collaboration offerings. With over 450 certifications worldwide from leading technology providers such as Cisco, HPE, NetApp, and Fortinet, GDT is recognized for its extensive knowledge and ability to solve complex technology challenges, allowing businesses to enhance competitiveness and profitability. Its comprehensive range of services includes managed services, software and support, professional services, and resourcing, all designed to support digital transformation. GDT is committed to maintaining robust partnerships and delivering superior customer experiences.

📋 Description

• Provide operational support to assigned Account Executives and global customers throughout the pre-sales and post-sales lifecycle. • Advise Account Executives and clients on international procurement models, country-specific requirements, and global delivery considerations. • Set expectations with clients regarding regional procurement, compliance, logistics, and operational challenges. • Serve as a primary global point of contact for customer operational and sales support activities. • Develop creative solutions for complex or non-standard customer requirements based on GDT’s global capabilities. • Build quote configurations in Cisco Commerce Workspace (CCW) and other OEM quoting platforms. • Submit global deal registrations and coordinate vendor pricing approvals. • Prepare customer quotes and process purchase orders within SAP. • Negotiate pricing and confirm product availability with distributors, vendors, and suppliers globally. • Coordinate order processing, procurement activities, and delivery timelines with logistics and purchasing teams. • Troubleshoot and resolve pricing, procurement, and order management issues with urgency and professionalism. • Collaborate with internal teams, including Logistics, Finance, Accounts Payable, Legal, and Operations, to support customer requirements. • Complete and maintain international RFQs, RFP documentation, quote-to-order trackers, and operational reporting. • Support return material authorization (RMA) processes, expense reporting, commission reporting, and aging reports. • Lead operational review calls and customer meetings as required. • Address escalations promptly while maintaining a high level of customer satisfaction.

🎯 Requirements

• 5+ years of experience in global sales support, international operations, or related roles within the IT industry preferred. • Experience working in a VAR, distributor, or OEM environment preferred. • Strong experience with Cisco Commerce Workspace (CCW) required. • Experience with OEM quoting tools and partner portals preferred. • Proficiency in Microsoft Office applications, particularly Excel (pivot tables, vlookups, advanced formatting) and Outlook. • SAP experience preferred. • Strong interpersonal and communication skills with the ability to work effectively in a global business environment. • Exceptional customer service and relationship management skills. • Strong analytical and problem-solving abilities with attention to detail. • Highly organized, self-motivated, and capable of managing multiple priorities in a fast-paced environment. • Flexible, adaptable, and team-oriented with a positive attitude and strong sense of ownership. • Professional presence and polished communication skills.

🏖️ Benefits

• Access to career development opportunities • Cutting-edge technology • Collaborative environment