Switzerland Global Enterprise
51 - 200 employees
Founded 1927
🤝 B2B
🛍️ eCommerce
B2B • eCommerce • Export
Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.
Customer Service Leader
Job not on LinkedIn
🕒 May 22
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Switzerland Global Enterprise
51 - 200 employees
Founded 1927
🤝 B2B
🛍️ eCommerce
B2B • eCommerce • Export
Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.
📋 Description
• Serve as the primary customer-facing leader for TVA’s Aero fleet, building trusted relationships and delivering wing-to-wing support across a large installed base of LM products • Lead stakeholder engagement and define the overall customer communications strategy • Own the Contract Service Agreement portfolio, account strategy, and commercial performance • Provide ongoing technical and business leadership for assigned accounts • Develop and own customer communication plans • Oversee new unit and services warranty administration • Define outage scope and lead clear handoff requirements to support seamless planning and execution • Lead outage and non-outage parts planning • Drive safe outage planning and execution • Manage customer invoicing and credit memo processing • Lead cross-functional technical issue resolution • Champion a disciplined cost management culture
🎯 Requirements
• Bachelor’s degree from an accredited college or university required; or a high school diploma/GED with an additional 8+ years of power generation industry experience; or an associate degree with 5 years of power generation industry experience • Minimum 8–10 years of LM Aeroderivative technical experience within the power generation industry, including demonstrated expertise in contract performance management, outages, and warranty execution • Willingness and ability to travel approximately 40% as business needs require
🏖️ Benefits
• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off
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