Customer Service Representative

Job not on LinkedIn

🕒 May 22

🌵 Arizona, Florida, +2 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote

💵 $18 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Safelite

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🚗 Transport

🛒 Retail

Transport • Retail

Safelite is a prominent auto glass service provider offering comprehensive windshield repair and replacement services. They are recognized for their expertise in auto glass care, offering services throughout all 50 states with their MobileGlassShops™ and repair facilities. Safelite is committed to convenience, providing mobile auto glass services that come to the customer's location when eligible. They pride themselves on using high-quality materials and back their services with a nationwide warranty, ensuring customer satisfaction and peace of mind. Safelite works seamlessly with auto insurance, reducing the stress of glass repairs for their clients.

📋 Description

• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. • Accurately enters claim data into our production systems while on a live phone call. • Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs. • Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. • Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference. • Utilizes systems and resources provided to enhance the overall customer experience. • Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information. • Other duties assigned by leadership.

🎯 Requirements

• Full‑time resident of one of the following states: Arizona, Florida, North Carolina, or Ohio • You must provide your own equipment (requirements listed below) • You must have a dedicated, distraction‑free workspace with no background noise • 100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time) • Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards • Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment • The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset • The ability to read and utilize provided scripting in a conversational and timely manner • Demonstrates a high level of empathy and integrity by always doing the right thing • Has an upbeat personality and can show an authentic willingness to assist our customers • Previous experience working in a contact center or other customer service role • 16+ years of age • High School Diploma or equivalent, or actively enrolled

🏖️ Benefits

• A benefits package including 401(k) plan with company matching • Paid volunteer day • Associate discounts • Weekly pay checks • Up to $5,250 in tuition reimbursement per year. • Paid training and all the tools and resources you'll need to be successful.