Maven AGI
11 - 50 employees
🤖 Artificial Intelligence
🔬 Science
Artificial Intelligence • Science • Technology
Maven AGI is a company that focuses on artificial general intelligence (AGI), which involves the development of intelligent agents that can achieve human-like cognitive abilities and understanding across a wide range of tasks. Their goal is to create machines that can learn, understand, and apply knowledge independently in diverse scenarios, pushing the boundaries of artificial intelligence technology.
Senior Customer Experience Manager – Strategic
🕒 May 22
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Maven AGI
11 - 50 employees
🤖 Artificial Intelligence
🔬 Science
Artificial Intelligence • Science • Technology
Maven AGI is a company that focuses on artificial general intelligence (AGI), which involves the development of intelligent agents that can achieve human-like cognitive abilities and understanding across a wide range of tasks. Their goal is to create machines that can learn, understand, and apply knowledge independently in diverse scenarios, pushing the boundaries of artificial intelligence technology.
📋 Description
• Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots. • Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows. • Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases. • Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses. • Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement. • Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.
🎯 Requirements
• 7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms • Strong account management experience with technical and strategic stakeholders with a Fortune 100 client • Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus • Experience navigating AI quality, prompt tuning, or training data workflows • Excellent communication, organizational, and relationship-building skills • A customer-first mindset with a passion for ethical, human-centric AI • Comfort working in fast-paced, early-stage environments
🏖️ Benefits
• Competitive salary • Comprehensive benefits • Meaningful equity stakes
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