Senior Customer Experience Manager – Strategic

🕒 May 22

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Maven AGI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🔬 Science

Artificial Intelligence • Science • Technology

Maven AGI is a company that focuses on artificial general intelligence (AGI), which involves the development of intelligent agents that can achieve human-like cognitive abilities and understanding across a wide range of tasks. Their goal is to create machines that can learn, understand, and apply knowledge independently in diverse scenarios, pushing the boundaries of artificial intelligence technology.

📋 Description

• Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots. • Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows. • Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases. • Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses. • Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement. • Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.

🎯 Requirements

• 7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms • Strong account management experience with technical and strategic stakeholders with a Fortune 100 client • Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus • Experience navigating AI quality, prompt tuning, or training data workflows • Excellent communication, organizational, and relationship-building skills • A customer-first mindset with a passion for ethical, human-centric AI • Comfort working in fast-paced, early-stage environments

🏖️ Benefits

• Competitive salary • Comprehensive benefits • Meaningful equity stakes