Hypori
51 - 200 employees
🔐 Security
📡 Telecommunications
🏛️ Government
Security • Telecommunications • Government
Hypori is a company specializing in secure virtual access to enterprise applications and data from mobile devices, emphasizing personal privacy and compliance with industry standards. It offers a virtual workspace that allows employees to access enterprise apps securely without storing or processing data on personal devices. Hypori is trusted by organizations such as the U. S. Department of Defense, as it is built on a zero-trust architecture meeting certifications like HIPAA, FedRAMP High, and others. Their solutions cater to industries like defense, government, and healthcare, providing secure BYOD solutions and compliance with relevant regulations.
Tier 1 Support Specialist
🕒 May 20
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Hypori
51 - 200 employees
🔐 Security
📡 Telecommunications
🏛️ Government
Security • Telecommunications • Government
Hypori is a company specializing in secure virtual access to enterprise applications and data from mobile devices, emphasizing personal privacy and compliance with industry standards. It offers a virtual workspace that allows employees to access enterprise apps securely without storing or processing data on personal devices. Hypori is trusted by organizations such as the U. S. Department of Defense, as it is built on a zero-trust architecture meeting certifications like HIPAA, FedRAMP High, and others. Their solutions cater to industries like defense, government, and healthcare, providing secure BYOD solutions and compliance with relevant regulations.
📋 Description
• Assist with Tier 1 support activities in ServiceNow and Zendesk • Learn AWS concepts relevant to troubleshooting • Ensure accurate documentation and routing of issues • Shadow Tier 1 support staff to learn workflows • Engage in documentation and knowledge base maintenance
🎯 Requirements
• Relevant skills in Customer Support • Familiarity with ServiceNow and Zendesk • Understanding of light AWS concepts • Ability to document and triage support requests • Knowledge of escalation processes to Tier 2/engineering
🏖️ Benefits
• Medical, dental, and vision insurance • Parental leave • Life and disability packages • 401(k) plan with employer-matching contributions • Performance bonus
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