Service Sales Specialist

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🕒 April 29

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Customer service • Respond to customer requests for quotes regarding service activities (spare parts, framework agreements and amendments, assembly, upgrade, digital monitoring, repair services, etc.) • Propose innovative solutions to the client for the operation of their positions. • Prospect through assessments, performance reviews, and client meetings at their sites and headquarters • Increase/develop the services business through a business plan. • Manage the KPIs of the customer account (Order Intake, Budget, Win Rate, Hit Rate, etc.) • Ensure milestone reviews of major accounts with the client (technical & commercial) • Share and conduct lessons learned on challenges • Internal monitoring • Manage the tenders of major accounts as a Bid Manager • Ensure the recording of opportunities in the commercial tool (Salesforce) and the follow-up of opportunities in the commercial tool with the units, the engineering office, the tendering department, and the field service • Establish order forecasts in the commercial tool on a monthly, quarterly, and annual basis • Monitor the budget and update the forecast on a weekly basis in the CRM (SalesForce) • Adhere to internal rules for entering and validating offers with managerial reviews when applicable (GO-NOGO process, R0, R1, R2, RAM, NRE, etc.) • Development Program: Share the future needs of clients with the Product Management team as well as Establish a simplified technical specification with the client’s elements • Cross-functional role • Capitalize on customer experience/coordinate with operations and quoting services of the units in Europe (Italy, Spain, France, Germany, Switzerland) • Partner with the Digital team (GA) & quarterly sharing of opportunities • Implement quarterly internal reviews on lessons learned and the forecasted workload

🎯 Requirements

• Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field, or an equivalent background • Strong knowledge of the energy sector is mandatory (Generation, TSO, DSO) • Experience in sales, quotation management, or project management within a comparable business is required • Solid knowledge of high‑voltage products (20 kV – 400 kV) is mandatory, including GIS, AIS, and transformers • Knowledge of the service market within energy generation and transmission is an advantage • Knowledge of digital products is an advantage (e.g. DGA, various monitoring solutions) • Proactive and self‑driven working style • Ability to work independently and autonomously • Excellent written and verbal communication skills • Proficiency in Hebrew and English both written and spoken, additional languages are an advantage (German, Italian, or French)

🏖️ Benefits

• The job is open to men and women equally • Relocation Assistance Provided: No