Customer Service Engineer

🔥 13 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 15%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

🏢 Enterprise

💰 $1.2G Post IPO secondary on 2024-12

Healthcare • Enterprise

GE HealthCare is a global healthcare technology company focused on developing products, technologies, and solutions that improve patient care and healthcare delivery. The company emphasizes innovation, next-generation solutions, and improving wellbeing worldwide. It operates in many countries (offices in 80 countries) and offers career opportunities across early careers and professional roles. GE HealthCare communicates a mission to make healthcare better and champions employee wellbeing, diversity, and equal opportunity.

📋 Description

• Maintain all models specific to Multi-Modality Equipment in the assigned area • Perform total system-level troubleshooting on complex multi-symptom problems • Complete all administration tasks on time • Ensure timely completion of FMIs and PMS inspection documentation for assigned accounts • Develop conceptual knowledge of the professional discipline • Resolve issues using established procedures • Collaborate with others to solve issues • Develop strong customer relationships and serve as the interface between the customer and GE • Exchange technical information, ask questions, and check for understanding • Perform services and maintenance activities on customer sites/property • Contribute to, maintain, repair, and refurbish sold or existing products

🎯 Requirements

• 3 plus years of field experience in CT/Cathlab Modality is preferred • Knowledge level comparable to a Bachelor's degree from an accredited university or college, or a high school diploma with relevant experience • Strong oral and written communication skills • Ability to document, plan, market, and execute programs • Ability to complete administration tasks on time • Knowledge of Multi-Modality Equipment • Ability to perform total system-level troubleshooting on complex multi-symptom problems • Ability to complete FMIs (Field Modification Instructions) and PMS (Prevent to Maintains Service) inspection documentation • Ability to resolve issues using established procedures and consult senior team members when needed

🏖️ Benefits

• Relocation assistance provided • Total rewards package • Career opportunities • Culture that fosters care, collaboration and support

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