Customer Service Engineer

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Logo of GE HealthCare

GE HealthCare

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Maintain all models specific to Multi-Modality Equipment in the assigned area • Perform total system-level troubleshooting on complex multi-symptom problems • Complete all administration tasks on time • Ensure timely completion of FMIs (Field Modification Instructions) and PMS (Prevent to Maintains Service) inspection documentation for assigned accounts • Develop conceptual knowledge of the professional discipline • Apply general business knowledge developed through education or past experience • Resolve issues using established procedures and consult supervisors or senior team members for issues outside defined instructions or parameters • Collaborate with others to solve issues • Develop strong customer relationships and serve as the interface between the customer and GE • Exchange technical information, ask questions, and check for understanding

🎯 Requirements

• 3 plus years of field experience in CT/Cathlab Modality is preferred • Knowledge level comparable to a Bachelor's degree from an accredited university or college, or a high school diploma with relevant experience • Strong oral and written communication skills • Ability to document, plan, market, and execute programs

🏖️ Benefits

• Relocation Assistance Provided • Salary and benefits package • Career opportunities • Culture that fosters care, collaboration and support

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