Service Support Engineer – Refrigeration and Heat Pump Technology

🕒 September 16

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 13%

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GEA Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1881

🍽️ Food & Beverage

💼 Consulting

🏥 Healthcare

💰 Private Equity Round on 2014-01

Food & Beverage • Consulting • Healthcare

GEA Group is one of the world's largest systems suppliers for the food, beverage, and pharmaceutical sectors. The company's portfolio includes machinery, plants, advanced process technology, components, and comprehensive services aimed at enhancing sustainability and efficiency in production processes globally. GEA is dedicated to engineering solutions for a better world, focusing on sustainable and innovative technologies.

📋 Description

• Analyse complex fault patterns in industrial refrigeration and heat pump systems, including root-cause analysis of compressor failures, performance issues, and control-system faults • Evaluate operating data, log files, trend recordings, and pressure, temperature, current, and power readings to determine appropriate measures • Provide technical support to service partners and service technicians in escalated service cases, commissioning activities, and troubleshooting assignments, including on-site support • Provide telephone and digital remote support, including assessment of measurement results, service reports, and recommended actions • Advise customers on products and solutions and process, analyse, and assess damage, complaint, warranty, and goodwill cases • Plan, manage, monitor, and document service projects, repair measures, and on-site findings • Assess the technical and commercial aspects of service activities, components, and assemblies, and calculate project costs • Create technical service information, troubleshooting guides, and knowledge-base content, and support product improvements and field tests

🎯 Requirements

• Completed technical vocational training with further qualification as a state-certified technician or master craftsperson, a completed engineering degree, or a comparable qualification • Several years of professional experience in industrial refrigeration, air-conditioning, heat pump, or compressor technology • Sound knowledge of analysing and diagnosing faults in technical systems • Proficient use of Microsoft 365 and experience with ERP or service management systems; SAP and PSI Penta are preferred • Independent, structured, and solution-oriented approach to work • Strong customer and service orientation, along with excellent communication skills in a technical environment • Willingness to travel occasionally within the DACH region and participate in a rotating 24/7 on-call service • Very good German and good English skills, both written and spoken

🏖️ Benefits

• Permanent employment under a collective bargaining agreement with a 35-hour workweek • 30 days of annual leave plus an additional day off for volunteering • Varied work in an international technology environment focused on industrial refrigeration and heat pump systems • A highly motivated, international team with plenty of energy and enthusiasm for technology • Individual training and career development opportunities • Various discounts and allowances

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