Support Engineer – Telephony

🕒 September 12

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PraxisConcierge

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

PraxisConcierge is a digital telephony assistant designed to streamline communication in medical practices by managing patient inquiries and appointments automatically. By integrating seamlessly with existing practice management software, it reduces stress at the reception by efficiently categorizing and processing patient requests, allowing medical staff to focus more on patient care. The service aims to improve patient satisfaction through reliable and accessible communication, operating in multiple languages and processing millions of inquiries monthly.

📋 Description

• Configure phone systems for customers • Independently handle support tickets of all complexity levels • Find fast, sustainable solutions to technical issues • Provide phone support to customers during peak periods and critical situations • Work closely with the Development and Customer Success teams • Share technical feedback gathered through customer interactions • Contribute to customer satisfaction and product quality

🎯 Requirements

• Hands-on experience with phone systems • Experience setting up and reconfiguring business telephony systems • Experience with cloud phone systems (e.g., Placetel, Sipgate, 3CX, Starface) or on-premises systems (e.g., Auerswald, Agfeo, Telekom systems) • Knowledge of SIP trunking, extensions, hunt groups, call forwarding, outside-line access, and codecs • Systematic troubleshooting skills • Ability to analyze logs, reproduce errors, and identify their root causes • Clear, empathetic, and understandable verbal and written communication • Fluent German language skills • Ability to quickly familiarize yourself with unfamiliar phone system configurations • Willingness to learn and a growth mindset • Openness to feedback and new approaches to problem-solving

🏖️ Benefits

• Attractive package combining fixed and performance-based compensation • Open, curious team with diverse skills and personalities • Opportunities to learn from one another • Opportunities for professional, personal, and entrepreneurial development • Feedback-driven culture with opportunities to try new approaches