Technical Support Analyst

🕒 September 2

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Transoft Solutions Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

💼 Consulting

🏗️ Construction

📦 Logistics

Consulting • Construction • Logistics

Transoft Solutions Inc. is a leading provider of innovative software solutions for transportation professionals, specializing in aviation, civil infrastructure, and transportation safety and operations. Established in 1991, the company offers a comprehensive portfolio of tools for planning, design, analysis, and modeling to enhance the efficiency and safety of transportation systems. With over 50,000 users in 150 countries, Transoft is committed to delivering exceptional client service and continual innovation in the field of transportation engineering.

📋 Description

• Deliver exceptional customer support by identifying issues and providing effective solutions. • Provide technical assistance to internal and external customers. • Diagnose, troubleshoot, and resolve product-related issues. • Reproduce and isolate problems in a test environment. • Prepare and modify AutoCAD and MicroStation drawings. • Support Quality Assurance and Development teams with software testing and issue reporting. • Create technical documentation, issue reports, and best-practice guidance. • Communicate product issues, enhancements, and customer feedback to Product Management and Development teams. • Deliver technical presentations and product demonstrations to internal and external audiences.

🎯 Requirements

• Degree, diploma, or equivalent experience, ideally in engineering, technology, or a related field. • Experience with CAD drafting. • Proficiency in AutoCAD, MicroStation, and Civil 3D. • Fluency in written and spoken German and English is essential. • Strong problem-solving and analytical skills. • Passion for technology and learning new tools. • Excellent verbal and written communication skills. • Customer-focused with a professional and collaborative approach. • Ability to build strong relationships and communicate technical concepts clearly. • Experience using a CRM system is an asset.

🏖️ Benefits

• Flexible hybrid and remote working options. • Professional development and growth opportunities. • Global team and collaborative culture. • Community involvement through charitable and social initiatives. • A supportive workplace that values diversity, respect, innovation, and teamwork.