Lead Services Specialist – Customer Service Management

🔥 7 minutes ago

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GE Aerospace

WebsiteLinkedInAll Job Openings

10,000+ employees

🚀 Aerospace

⚡ Energy

Aerospace • Energy • Engineering

GE Aerospace is a world-leading provider of jet and turboprop engines, as well as integrated systems for commercial, military, business, and general aviation aircraft. The company is dedicated to advancing sustainable aviation through the development of efficient aircraft engines compatible with alternative fuels and collaborates across the industry to promote innovation and safety in flight.

📋 Description

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support issues related to depot level tooling, maintenance, repair, and management of T700 engines as required • Establish and maintain on-site relationships to provide on-going technical and business support to assigned customers • Includes direct customer interaction and coordination, utilizing in-depth knowledge of engine installation, operation and troubleshooting to help the customer quickly resolve issues and stay on schedule • Create presentations and spreadsheets that utilize pivot tables and Pareto charts to assist in drilling down to find root cause for issues and create lasting solutions • Self-motivated, highly detailed and uses best practices to achieve goals while integrating well with others

🎯 Requirements

• Fluent reading, writing and speaking Spanish and English • Bachelor's Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 4 years of experience in a field service representative or jet engine maintenance position) • Minimum of 3 years of field maintenance, modification, and repair experience on T700 engines • Strong oral and written communication skills • Demonstrated ability to analyze and resolve problems • Ability and willingness to travel as required • Ability and willingness to obtain and maintain a U.S. Government security clearance

🏖️ Benefits

• Relocation Assistance Provided: Yes