Bilingual Customer Service Expert, Chat

🔥 10 minutes ago

🇨🇴 Colombia – Remote

💵 $2.3M - $2.5M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🗣️🇪🇸 Spanish Required

Apply Now
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Logo of TP

TP

10,000+ employees

💰 $514.9M Post IPO debt on 2025-02

We are TP Group.

📋 Description

• Provide top-notch customer service to platform users, assisting with various inquiries and issues related to their accounts. • Answer incoming phone calls (Inbound) from customers in the U.S. • Oversee receiving chats to solve technical problems that clients propose. • Search the tools provided by the client for the solution to the problem. • Show soft skills to guide clients and adapt to clients' communication style with the right words. • Offer clear and accurate technical support to users, guiding them through troubleshooting steps and ensuring a smooth resolution to their problems. • Demonstrate a deep understanding of services and products, staying up to date with new features and updates.

🎯 Requirements

• Secondary Basic Education • English - Advanced

🏖️ Benefits

• Long-term contract • Employee fund • Volunteer programs • Career plan • Life insurance coverage

Apply Now

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